Customer Service is our #1 priority at East homes and we want to make sure you're well taken care of every time!

Personal Attention: East Homes has the employees to support and provide personal attention to our homebuyers. ‘Ratio-wise’ we have more office staff offering one-on-one interaction to buyers than do smaller builders. East Homes, also, has more employees out on the job sites working and overseeing the construction progress.

Backed in Writing: Sometimes, words come all too easy for people to say. Putting something in writing shows commitment. East goes beyond the industry standard of a verbal one year warranty. All our homes are backed in writing with a 10-Year Structural Warranty, which includes a One-Year Customer Satisfaction Warranty. A written warranty underwritten by a national company assures you peace of mind that you’ve made a sound investment. Moreover, the warranty is transferable should you sell within the warranty period.

Superior Customer Service: The number one frustration home buyers face when building a new home is the lack of one-on-one customer service. At East Homes, we’re committed to making home building enjoyable and are available to support your needs. With our online customer service center, you can submit your questions or requests 24 hours a day.

Unsurpassed Follow-Up: East Homes’ pre-closing walk-thru, and the 5 Day, 2 month, 6 month and 11 month follow-up process, ensures that you are pleased with your new home.